Frequently Asked Questions

Smoove Exchange is a digital trading platform available as both an app and a website. It’s designed to streamline agricultural trade by providing producers and buyers with a transparent, efficient, and accessible marketplace. The platform is free to download and explore, with membership required to actively trade.

Signing up is simple! Just download the Smoove Exchange app from the App Store or Google Play, or visit our website. Follow the on-screen instructions to create an account, verify your details, and start trading.

It’s free to download the app and browse listings on Smoove Exchange. However, to place orders and trade, you’ll need to sign up for membership. Smoove Exchange charges a transaction fee to both buyers and sellers for each trade conducted on the platform. This fee is clearly displayed before any trade is finalized, ensuring full transparency.

Smoove Exchange acts purely as a platform facilitator, providing the infrastructure for buyers and sellers to connect and trade. Smoove does not take any positions or act as a counterparty in any transaction, ensuring that all trades are conducted directly between the participants.

Our platform offers total price transparency by allowing all users to view real-time pricing across all listed products. This means you can see exactly what other buyers and sellers are offering, ensuring fair and competitive pricing.

Smoove Exchange is open to all producers, buyers, and sellers involved in the agricultural market. Whether you’re a small-scale farmer, a large distributor, or a retailer, our platform provides the tools you need to connect with the right trading partners.

To place an order, sign in to your account and navigate to the “Place an Order” section. Enter the details of your produce, including quantity, quality, and price. Once your order is live, it will be visible to all buyers on the platform.

The Escrow Deposit Feature ensures secure transactions by holding funds in escrow until both the buyer and seller confirm that the trade has been completed to their satisfaction. This feature helps build trust between trading partners. The escrow amount is fully refunded at the time of payment and delivery of the goods, providing additional security and peace of mind.

Payments are processed in real-time through our integrated payment solutions. You can choose from a variety of payment methods, including bank transfers and mobile payments. Our system ensures that your transactions are secure and completed quickly.

Yes, Smoove Exchange partners with third-party logistics providers to handle the delivery of goods. Our platform is integrated with these providers’ tracking systems, allowing you to monitor the progress of your shipments in real time from dispatch to delivery.

If you encounter any issues or disputes during a transaction, Smoove Exchange has an Arbitration process in place to resolve them fairly and promptly. The exchange facilitates the resolution of all disputes between members, ensuring that conflicts are handled efficiently and to the satisfaction of both parties.

Smoove Exchange
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